Warranty, Return & Refund Policy
We always try to provide perfect products and services. We guarantee that all orders are tested before shipment. However, if you receive our goods defective, we have warranty and return policy to protect your rights.
All products are guaranteed with one-year warranty.
* The above warranty is not suitable for customized products. Customized products are not acceptable for returns or exchanges except for defective quality.
The refund will be made within 3 days after receiving because we need time to check or repair.
1. All returns must be sent back within 7 days of receipt. A valid tracking number is requested to prove the date of returning.
2. We only accept products in their original packaging & conditions. We are not responsible for any breakings, scratches or losses caused by poor packing, unreasonable laying, or misused and assembled parts.
3. All returns must be informed with the acknowledgement of SecuLife before return. Please inform our correspondent sales in advance before return. He/She will give you a Return Merchandise Authorization (RMA) number, which should be marked clearly on the returning box. A box without RMA number is not acceptable.
4. Returns should be made by mail postal service, no DHL, no UPS nor TNT. There must be a tracking number which could be followed on a related website. Otherwise, we’re not responsible for any duties on China’s side.
5. Customer is responsible for the return postage and SecuLife responsible for re-sending postage.
6. We reserve the right to reject services that would void the warranty and return policy, or if the products are damaged by customers.
7. Returns must be sent with below contact information. We’re not responsible for any returns marked with wrong receiver or wrong address.
Address: No.3 Building, Guangyayuan Industrial Park, Wuhe Community, Bantian
Street, Longgang District, Shenzhen,
Tel.: +86 15218745899